Privacy Policy
KeepTalking finds businesses for you and contacts them on your behalf by WhatsApp, email and AI phone calls. To do that it has to process information about you, about the people it contacts, and it has to send some of it to the AI and telephony services it is built on. This page says exactly what, where, for how long, and how to make it stop.
1. What we collect about you
| Data | Where it comes from | Why |
|---|---|---|
| Email, name, profile photo, sign-in provider ID | Google, Apple, X or the email you type | Your account. Apple's private relay address is fine. |
| Phone number | You, in Settings, verified by a WhatsApp code | To ping you when a lead responds |
| Profile details you add: city, home and office address, vehicle, budget, notes | You, in Settings | So messages and calls to businesses use the right facts |
| Tasks, campaign text, files and lead lists you upload, attachments you send | You | To run the task |
| Country, city and region | Your IP address, looked up at sign-up and when pricing is shown | Currency and local examples. Not precise location, not stored beyond country. |
| Wallet balance, credits, usage counters, payment records | Your purchases | Billing |
| Your WhatsApp link | The QR code you scan | So outreach goes from your own number. See section 4. |
| Session cookie | Set when you sign in | Keeps you signed in for 30 days. No advertising or analytics cookies. |
2. Who receives your data
We do not sell data and we do not use it for advertising. These services process it so the product can work. Each is bound by its own privacy terms and receives only what is listed.
| Service | What it receives |
|---|---|
| OpenRouter (routing to Anthropic Claude and Google Gemini models) | Your task text, profile details, conversation history with leads, call transcripts, uploaded files and images, and your city for local examples. This is the AI that plans and writes. |
| Retell AI and its sub-processors (OpenAI, Deepgram, Soniox, Cartesia, ElevenLabs) | The phone number being called, the call brief including your relevant profile details, and the call audio. Retell records every call and produces the transcript. |
| ElevenLabs | Voice notifications, and call recordings for word-level transcription. |
| TypeSafe | Task text and call transcripts, for classification and quality checks. |
| Google Places and Maps | Your search terms and area. |
| Serper / SerpApi | Search terms and area, when web search is used to find leads. |
| AgentMail | Emails sent to leads on your behalf and their replies. |
| AiSensy (official WhatsApp Business API, Meta) | Your phone number for verification codes and alerts, and follow-up messages to leads. |
| WhatsApp (your own linked number) | Messages and files KeepTalking sends from your number, and replies from the people it messaged. |
| Stripe and Razorpay | Payment amount, currency and your email. Card and bank details go to them directly and never reach us. |
| ipwho.is, ip-api.com, ipapi.co | Your IP address, to work out your country. |
| Google Fonts, cdnjs | Your IP address and browser type when pages load fonts and scripts. |
You are asked before any of your data goes to an AI service. On first use KeepTalking shows a consent screen naming these services. You can withdraw that consent at any time in Settings → Privacy. With consent off, you can sign in, view history and manage billing, but no new task, call, message or transcript can be started from your account. Campaigns already in progress, including replies from people already contacted and scheduled follow-ups, continue until you stop them in the inbox.
3. Phone calls
Calls are placed by an AI voice agent through Retell AI from a KeepTalking number. Every call is recorded and transcribed so you can hear and read what was agreed. Recordings and transcripts are kept with your campaign until you delete the campaign or your account. Calls are currently placed to Indian numbers only. Where local law requires the other party to be told the call is recorded or AI-driven, you are responsible for using the product only in ways that comply.
4. Your WhatsApp
If you link your WhatsApp, KeepTalking appears as a linked device and sends messages from your number. Technically every incoming one-to-one message is received by the link; messages that are not replies from someone KeepTalking contacted are discarded immediately and never stored or shown. Group and status messages are ignored. Your login keys are stored on our server only so the link survives restarts; they are deleted when you unlink the device in WhatsApp, or when you delete your account.
5. People KeepTalking contacts for you
To find leads, KeepTalking searches public sources: Google Maps listings, business websites, business directories and public social profiles. It stores the business name, phone, email, address, rating and the page it came from, and contacts them on your behalf. Exact contact details are shown to you only on a paid plan. If you are a business that was contacted and want your details removed from KeepTalking, email the address below with the number or email that was contacted; we remove it within 7 days and add it to a do-not-contact list.
6. How long we keep things
- Account, profile, campaigns, leads, messages, recordings and transcripts: until you delete the campaign or the account.
- Verification codes: 10 minutes.
- Sessions: 30 days, or until you log out.
- Payment and ledger records: 7 years for tax and accounting, without any link to a deleted person.
- Server logs: 30 days. Logs never contain the text of your private WhatsApp messages.
7. Deleting your account
In the app or on the web: Settings → Delete account, type your email, confirm. This immediately deletes your account, profile, campaigns, leads, messages, uploaded files and alignment data, unlinks your WhatsApp and wipes its keys, and asks Retell to delete your call recordings. It cannot be undone. If you cannot sign in, see /delete-account.
8. Your rights
You can see and edit your profile in Settings, download any call recording from the inbox, withdraw AI consent, and delete your account yourself. For a copy of all data we hold about you, or anything else, email us; we answer within 30 days. If you are in the EU/UK you also have the right to complain to your data protection authority. If you are in India, this policy is our notice under the Digital Personal Data Protection Act.
9. Children
KeepTalking is for adults running a business or an errand. It is not directed at anyone under 18 and we do not knowingly collect their data.
10. Changes and contact
If this policy changes in a way that matters, you will see a notice when you next sign in. Questions, data requests and removal requests: support@keeptalking.ai.